Shipping costs

Free shipping is offered on all orders over £40.00. All orders below £40 are subject to a £5.00 shipping fee. Overseas orders are charged at a flat rate of £10 for Europe and £12 Worldwide

Delivery method

All orders are sent by "Recorded Delivery" with the Royal Mail and should take 2-4 days to reach you. Overseas orders are sent by "International Signed for" with the Royal Mail and should take 5-10 days.

*Due to technical issues some European and international postage is incorrect at checkout. Please note that the difference will be refunded manually at time of purchase.
 

Delivery times

I aim to send all orders out within 3-5 working days of receipt, as some pieces are made to order. However, this can take a little longer at busy times. If you need your order for a special occasion then let me know and I will do my best to get it to you on time - you can email me on info@thebuttonprincess.co.uk

Items lost in transit

Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/ missing by the Royal Mail until 15 working days after the sending date. I am therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.

Returns policy

I hope that you are happy with your purchase, however if you are not please return it within 14 days and I will be happy to exchange or refund your purchase. I cannot be responsible for returned goods being lost on their way back to me. If returning a product to us please obtain proof of posting. Please note, this policy does not apply if your item has been  specially commissioned, unless the product is deemed to be faulty.

Handmade products

As all my jewellery and accessories are handmade using a selection of new, vintage and natural materials the product you receive may not always be exactly the same as the one you see on the website page. However it will always be very similar. I like to think that's what makes my products special and different and I hope you will too. If you want precise and exact items, handcrafted may not be for you.